Head of Delivery Unit CH/FL & Europe

Your key tasks

Team Leadership and People Management

• Lead and manage a team of infrastructure specialists across Unix, Windows, Database, Network, Middleware, and Kubernetes domains, with full accountability for performance and delivery outcomes
• Enforce rigorous performance management standards, mandate professional development aligned with organisational requirements, and ensure continuous skills evolution
• Establish and maintain a disciplined, accountable, and delivery-focused team culture with clear performance expectations
• Oversee capacity planning, workload allocation, and resource management to ensure optimal utilisation and delivery commitments are met

Technical Governance and Delivery Oversight

• Ensure consistent and compliant execution of all infrastructure activities, including project delivery, change implementation, and operational support, with zero tolerance for deviations from established standards
• Maintain rigorous oversight of technical quality, enforce adherence to standards and architectural guidelines, and validate all technical solutions against governance requirements
• Serve as the definitive escalation point for complex technical issues and cross-domain dependencies, with authority to make binding technical decisions
• Oversee design reviews and mandate proper validation of all technical solutions prior to implementation

Project and Change Coordination

• Direct local team contributions across multiple infrastructure projects and change initiatives, ensuring full alignment with enterprise delivery schedules
• Enforce readiness protocols for all implementation activities, including mandatory testing, cutover planning, and rollback procedures
• Coordinate directly with project managers, architects, and service owners to ensure seamless integration and accountability across all delivery touchpoints
• Enforce strict compliance with change management processes and audit requirements; maintain comprehensive documentation and audit trails

Stakeholder and Vendor Interaction

• Serve as the primary point of contact and authoritative voice for local technical teams in all communications with internal stakeholders and external partners
• Provide transparent reporting on delivery status, risks, resource constraints, and escalate critical issues immediately to senior leadership
• Direct coordination of activities with nearshore/offshore teams and third-party vendors, ensuring adherence to contractual obligations and service level agreements

Continuous Improvement and Innovation

• Mandate adoption of automation, standardisation, and Infrastructure as Code practices across all team operations
• Identify and implement improvements to delivery efficiency and operational processes, with measurable outcomes and accountability
• Oversee knowledge sharing and continuous improvement initiatives within the team, ensuring compliance with organisational standards and best practices